Animals that are Dead on Arrival (DOA) must be reported within 1 hour of delivery. Is there an issue with your order? Email issues with your order must be reported within 4 hours of delivery. Although we don't require a signature for delivery, we can still obtain GPS delivery coordinates and other information when needed, in order to determine where a package was left and verify delivery. We purposely do not require signature, as we do not want to risk having reptiles go back on a hot (or cold) truck for the rest of the day, in the event you don't make it to the door in time. While this sometimes seems crazy to people who are new to having reptiles shipped to them, but this is industry standard. Generally speaking, FedEx will quickly knock or ring the doorbell, and leave your
#Milksnake buy drivers#
Typically the delivery time is before 12:00 PM (your local time) in most metro areas, but some remote areas may not be guaranteed to arrive until "end of day", which is usually late afternoon or early evening at the latest (4:30PM).įedEx Drivers WILL NOT wait for you to come to the door. Animals must be picked up within 4 hours of arrival for live arrival guarantee to apply. This temperature range is extended to 25-95 degrees Fahrenheit uponĪrrival if you opt to have your live animals held for pickup at a main FedEx Shipping Center. We will only ship to your home or work when weather in route is 35-90 degreesįahrenheit. *We are offering Saturday delivery for an additional charge of $29.99 Sure you input the shipping address correctly.
We cannot guarantee any shipment that has an address change or re-rout, make If you need to change your arrival day, email so we can coordinate with you. All shipments are weather and time permitting. We reserve the right to hold shipments at our discretion. We monitor weather and flight patterns to guarantee a safe arrival. Orders made after 12pm EST Thursday through Sunday will be shipped on Monday. Orders placed after 12pm are usually shipped the following day. Orders placed before 12pm EST may be eligible for same day shipping if we have space on our shipping block. Buyer m ust be home to receive the package. We guarantee that our reptiles and amphibians will be alive and healthy upon arrival. If you do not select a shipping day, we will ship your order on the next open regular shipping day.ġ00% Live Arrival Guaranteed. You are able to schedule your animal to ship up to 5-7 days ahead of time. You are able to request which day your animal(s) will ship, your package will arrive the following day.
0 kommentar(er)
